Here you will find answers to the most commonly asked questions. Use the search bar below to seach for specific questions or scroll through.

Yes we ship worldwide. The cost of postage will be calculated before you go to check out.

Orders are shipped daily Monday-Friday. Except on bank holidays when they will be shipped next working day. UK orders are Royal Mail 24 hours.

International orders will take longer and depend on which country you are based in. If you haven’t received your order in 8 weeks please email me at hannah.hoskins@notyourgrandmas.co.uk

If you are based in the EU and your order is over £135 you may have to pay import tax. Once your order arrives in your country you will be contacted and told if you need to make a payment.

If there is an issue with your order or you need to change something please don’t hesitate to drop me a line at hello@notyourgrandmas.co.uk

Occasionally Royal Mail will make a mistake with delivery or leave it with a neighbour and not leave a note.

If this has happened please use the below link to get in touch with them

Royal Mail Track and Trace link

On each compression sock page there is a handy size chart just before the add to cart button. If you are still unsure if the socks will fit you send me an email at hello@notyourgrandmas.co.uk and I can help you decide.

We don’t accept returns on the compression socks for hygiene reasons.

If however there is a fault with the compression socks we will of course accept a return and either replace the item or issue you a refund.

At the moment I only have one size of compression socks as bringing out more sizes is really tricky to do as a one person business.

However I know that the community is keen to get more inclusive sizing. So I have started a waitlist and once we get 1,000 sign ups we will be launching a larger size range!
 

As long as your shoe side is on the size chart the compression socks will fit you, even if you have skinny legs. They stretch to accomodate larger legs but start out small.