FAQ's

About Our Socks

Three things:

They were designed by someone who lives with chronic illness
Feather-soft, sensory-friendly fabric
Easy to put on and comfortable all day
Bold, joyful designs that don’t look medical

Most compression socks are stiff, itchy, or dull. Ours are made to feel good and look good — because you shouldn’t have to choose.

Many customers wear our socks to support symptoms like swelling, dizziness, fatigue, and blood pooling.

We don’t make exaggerated claims. What we can say is this: over 17,000 customers trust NYG for everyday relief, and thousands of reviews speak for themselves.

If compression has helped you before, ours are designed to make it wearable.

Our socks offer 15–20 mmHg graduated compression.

That’s the sweet spot for daily wear. It’s strong enough to help with swelling, fatigue, dizziness, and heavy legs — but gentle enough to stay comfortable all day.

Supportive, not suffocating.

It simply means the compression is firmer at the ankle and gradually eases up the leg.

This helps encourage healthy circulation and reduces that heavy, pooled feeling in your lower legs.

No science lecture required. Just smarter support.

Anyone whose legs need a little help.

That includes people who:

Live with chronic conditions like POTS, EDS, autoimmune conditions
Are pregnant or postpartum
Work long shifts on their feet
Sit for long hours
Travel frequently
Deal with swelling, dizziness, or tired legs

You don’t need a diagnosis to deserve comfort.

No.

Compression supports everyday bodies. If your legs feel heavy, swollen, or tired, that’s reason enough.

Support isn’t reserved for a label.

Our compression socks offer light compression of 15-20 mmHg. While they offer benefits such as pain and swelling relief, they are not considered medical-grade.

We don’t design our socks to feel clinical or stiff. They’re made to be wearable, breathable, and genuinely comfortable.

Real support. No hospital vibes.

If you need higher compression, please consult your doctor.

No wrestling required.

Compression socks do require more effort to put on than regular socks - that's the nature of compression.

However, our socks are designed to be as manageable as possible with soft, flexible fabric that has some give.

Many customers find them easier to put on than medical-grade compression socks, but they still require a bit of technique. We recommend:

Putting them on first thing in the morning before any swelling occurs
Turning them inside out to your heel, then rolling up
Taking your time and working them up gradually

If you have limited mobility or grip strength, you may want to consider using a sock aid or asking for assistance.

Yes.

Our socks are made with soft, breathable fabric and designed without harsh seams or tight cuffs. Many customers with sensory sensitivities tell us they’re the first compression socks they’ve been able to wear comfortably.

Comfort first. Always.

Sizing & Fit

Our socks are currently one-size-fits-most, designed to fit:

UK shoe sizes 3-14
Foot length: 22-31.3cm (8⅔-12⅓ inches)
Maximum calf circumference: 15 inches (38.1cm)
Length between knee and ankle: 15-15.5 inches (38.1-39.3cm)

The stretch and weave allow the socks to adapt to different leg shapes without digging in or rolling down.

We're working on offering more size options. If you'd like to be notified when they're available, join our waitlist here.

Our socks were stretch-tested on real customers and designed with fluctuating bodies in mind.

They're soft and flexible, not rigid, and can comfortably accommodate some swelling and fuller calves within our size range (up to 15 inches/38.1cm calf circumference).

If your measurements fall outside our current size range, we'd recommend joining our waitlist to be notified when more size options become available.

If you're unsure about fit, our support team is always happy to help at hello@notyourgrandmas.co.uk.

When the socks fit correctly and are worn properly, they're designed to stay in place without digging in.

If your socks are rolling down, this usually indicates a fit issue - they may be too large for your leg measurements.

Check our size chart to confirm your measurements fall within our range.

If you're at the lower or upper end of our sizing, the fit may not be secure enough to prevent slipping.

If you're within our size range and experiencing rolling, reach out to hello@notyourgrandmas.co.uk and we'll help troubleshoot.

We don't recommend layering our socks with other socks. When socks are worn together, the friction between the materials can cause fibres to catch and felt together - meaning they essentially bond or merge with each other.

This is a natural result of the materials interacting, not a product defect, but it makes the socks difficult or impossible to separate and can leave fibres from one sock stuck to the other.

For best results and longevity, wear our compression socks on their own.

Comfort & Care

They’re designed for all-day wear.

Many customers wear them during long shifts, travel days, flare days, or whenever their legs need extra support.

Listen to your body and wear them in a way that feels good for you.

Unless a healthcare professional has advised otherwise, compression is generally worn during the day when upright and removed at night.

If you’re unsure, it’s always best to check with your GP or specialist.

Wash inside out at 30°C
Do not tumble dry
Air dry to maintain elasticity

Looking after them properly helps maintain compression and softness.

With proper care, your socks should maintain their compression and shape for many months of regular wear.

Unlike cheaper alternatives, they’re made to be worn — and re-worn — not abandoned at the back of a drawer.

Sometimes you get bobbles because there are loose fibres in the socks. It’s what makes them extra soft. It's similar to when you get a new tracksuit, and the inside is soft, and it goes into piles as you wear it.

While it doesn't affect the quality, if you want your socks to stay looking tip-top, you can use a bobble remover.

This will remove the excess bits without damaging your socks. We find that a disposable razor can work as well.

It's quite normal for our socks to leave a mark on your legs, that's because the design is actually stitched in the fabric, rather than printed on it.

These marks typically fade within a short time after removing the socks.

Some customers find certain patterns leave less of an impression than others, and how noticeable the marks are can also vary depending on individual skin sensitivity.

Orders & Delivery

We are UK-based and currently only ship to UK mainland addresses.

Shipping rates and delivery times are calculated at checkout depending on the size off your order.

Delivery times vary depending on your location and chosen shipping method.

Order before 10am for same-day dispatch (Mon-Fri)

Est: Royal Mail Tracked24: 1-2 days
Est: Royal Mail Tracked48: 2-4 days

You’ll receive tracking information once your order has been dispatched so you can follow its journey.

Yes. Once your order is dispatched, you’ll receive an email with tracking details.

Returns & Exchanges

We offer a 60-day returns policy, as long as the socks have not been worn.

Items must be returned in their original condition and packaging.

Please contact us to start your return

For hygiene reasons, we cannot accept returns on worn socks.

If there’s an issue with your order, please contact us — we’re human and we’ll always try to help.

If something isn’t right, email our team with your order number and photos if possible. We’ll sort it quickly and fairly.

No drama. No hoops.

Promotions & Discounts

We occasionally run promotions and seasonal offers.

We don’t inflate prices just to slash them. No fake sales. No pressure tactics.

Usually only one discount code can be used per order and discounts cannot be combined with bundle offers.

However, time to time we will send a special code to our email list that can be used with our bundle deals so make sure you sign up for our emails for the best deals.