Shipping policy

Shipping Region

We currently ship only within the United Kingdom.
International shipping is currently paused due to tariff issues.

Shipping Costs

Free Shipping is available on all orders over £50
Shipping for orders under £50 is charged by weight starting at £4.50
No hidden fees—the price you see is the final price paid at checkout

Order Processing Time UK

Order cut-off time: 10:00am (UK time)
Processing time: Orders placed by 10:00 on a working day will be processed and shipped the same day
Orders placed after 10:00 on Friday or over the weekend will be processed on Monday (or the next working day if Monday is a bank holiday)

Estimated Delivery Time UK

Royal Mail Tracked 48: 2–3 working days after dispatch
Royal Mail Tracked 24: 1–2 working days after dispatch
Total estimated delivery time: 1–5 working days
All orders are dispatched at the same time regardless of service chosen. Royal Mail controls delivery speed once your order leaves our warehouse, and delivery times may vary due to unforeseen circumstances (e.g., weather, Royal Mail delays, or bank holidays)

Order Tracking

A tracking number will be emailed to you once your order has been shipped
You can track your order directly through Royal Mail using the tracking link provided

Order Changes or Cancellations

Orders placed on weekends will be processed on the next business day
To change or cancel an order, please contact our customer service team as soon as possible after placing your order. Orders can not be cancelled once shipped.

Customs, Duties and Taxes

Not Your Grandma’s is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Not Your Grandma’s is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Policy Updates

This shipping policy may be updated as needed due to operational or business changes. We recommend checking our website regularly for the most current information.