Refunds and Returns Policy
Damaged or Faulty Goods
In the unlikely event that you receive an item that is damaged or faulty, we can offer a full refund within 60 days of the customer receiving the order. We simply require photographic evidence of the damaged/faulty item with your order number. To return a damaged or faulty item is free of charge, please contact firstname.lastname@example.org with your name, address & order number and I will get back to you as soon as possible to resolve the issue.
Returning an Order
Sometimes it just doesn’t work out. We get that. If you’ve changed your mind and want to cancel your order, we ask that you contact our sales team and return the item in its original packaging and unworn within 60 days to:
Not Your Grandma’s – 3PLWOW LTD
Unit A Wesley Drive
Benton Square Industrial Estate
Newcastle upon Tyne
Please also complete the below form, so that we know to expect your return. This means we can process it as quickly as possible for you!
Unfortunately, we are unable to cover the cost of returning unwanted items, so the postage cost of returning these items is the responsibility of the customer. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices. Once the item has been received and inspected by our customer care team, you will be notified that your refund has been issued. Please note the item must be returned with the original packaging, as new, unused, and free of defects.
Please note the fulfilment company only process returns every Wednesday so it may take 7-10 business days for your return to be processed. If you cancel your order before the items are shipped out a refund will be issued right away.
Some items are non refundable
These are gift cards and earrings (due to sanitary reasons) are non refundable items. Of course if they are damaged or faulty you are entitled to a refund.